Simple cancellations. Fair refunds.
Cancel a subscription whenever you want. If Parluo fails to provide what you bought, tell us and we will make it right.
Quick summary
- Single meeting: refundable within 14 days if the meeting credit has not been used.
- Subscription: cancel any time before renewal; your plan stays active through the paid period.
- Technical failure: contact us if a paid meeting could not be used because Parluo failed.
One-time meeting purchases
You may request cancellation and a refund within 14 days of purchase while the meeting credit remains unused. Once you use the credit and the meeting service has been fully provided at your request, the purchase is normally no longer refundable, except where required by law or where the service was defective.
Subscriptions
Subscriptions renew monthly. You can cancel at any time before the next renewal. Cancellation stops future charges and does not normally refund the current period. If you exercise a statutory withdrawal right after asking us to provide the service immediately, we may deduct a proportionate amount for service already supplied where the law permits.
Service failures
If a paid meeting could not start or translation was materially unavailable because of a verified Parluo failure, contact us within 14 days. Depending on the circumstances, we may restore the meeting credit, extend access or issue a full or partial refund.
How to request a refund
Email support@parluo.com from the address used for your account. Include the purchase date and the reason for the request. Do not send card details. Approved refunds are returned to the original payment method; bank processing time is outside Parluo’s control.
Mandatory rights
This policy does not restrict any non-waivable consumer right available under applicable law.